Frustrated

Item: Telkom
Rating: 1
Author: jenny S

Please help... We got fibre in our area, Kloof 6 weeks ago. The Telkom rep was in our area and we signed up immediately for the 10 mg line. It is now 4 weeks later and no sign of the connection. I phoned in yesterday and they said there is a delay and would be another 3 weeks. This is extremely frustration as other service providers connect their costumers within 2 or 3 days.

Helpful (0)

Replies (3)

Telkom's replyOfficial

01 Aug 2018, 09:49

Hi Jenney

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media

Best regards,

Telkom's reply01 Aug 2018, 09:49

Official

Hi Jenney

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media

Best regards,

jenny S's updateReviewer Update

01 Aug 2018, 10:12

Thank you, I appreciate your quick response. We signed up for the free modem and then when I called in the consultant said I had to pay R750 for something and then yesterday I spoke to Cindy who said our application had been held up in something and could take 3 weeks. It is getting so costly buying data everyday for our daughter to use the internet for varsity.

jenny S's update01 Aug 2018, 10:12

Reviewer Update

jenny S's updateReviewer Update

02 Aug 2018, 13:21

Please let me know the progress of this application. Many thanks

jenny S's update02 Aug 2018, 13:21

Reviewer Update

Please let me know the progress of this application. Many thanks

Frustrated

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