Frustrated

Good day

I purchased the Whattsapp promo special (1gb Whatssapp data for 30 days for R15) on Friday 6 July 2018. It was 9 July 2018, almost 72 hours later and I stil couldn't use my whatssapp It says I do have 1gb of social media. I think instead of whattsapp it works on my facebook Money was deducted but no whattsapp Phoned twice on Sat , 7 July and went to Telkom shop on Sat, 7 July Loaded 25mb all network data My WhatsApp worked then. Once 25 mb were used up whattsapp didn't work. Whatssapp promo data works for Facebook and NOT my WhatsApp like I purchased Not happy Please help Please fix it!

I phoned again on Monday 9 July 2018

Phoned again 16 July 11 days later my whattsapp stil doesn't connect through the Whattsapp promo I purchased.

I have already lost 11 days from my 30 day promo I can't contact anybody and they can't contact me. School is starting tomorrow and everything goes through whattsapp

I want this problem to be fixed immediately. I have waited 11 days already