1 reviews | Active since Apr 2019
Frustrated
I have never been this frustrated with a service provider before. Telkom's customer service is the worst beyond the lowest level. I have 3 business cellphone contracts with them. On Friday morning one of the lines was locked... I contacted them and they confirmed that my payment has reflected on their side, and they will unlock the line. It will be working within 24 hours. Saturday morning, I called again, they apologized and told me they will fix the problem. Saturday afternoon the lines were still not working. I called again and they told me they have escalated my issue. I requested to be transferred to a manager and was told they are busy with another customer; I was made to wait for a team leader for about an hour. she told me it's because of the weekend the lines will be working on Monday. Yesterday was Monday... I called again and was told they should be working before end of business because it takes 24 hours to be reactivated. Today is Tuesday and our lines are still not working. I have been holding on for a manager for 52 minutes after which they hung up without picking up my call. I am on the 3rd call waiting now but still no manager is willing to take my call. Another 30 minutes wasted, and the agent hung up on me because no manager is willing to take my call. These are business numbers, and we are losing money thanks to this ****** Telkom. You were considering doing business with them run for your life, they are miserable and do not care about clients.
