nM
nkosingiphile M

1 reviews | Active since Jul 2016

12 May 2017, 11:57

Frustrated

<p>On the 24th of April I requested a paid up letter and was told to wait 7 working days, today is the 13th day with no feedback at all. I want to clear my name with your debt collectors, please.</p>

0
Replies (4)
Telkom
Telkom's reply12 May 2017, 12:20
Official

HI mckeys

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply12 May 2017, 16:21
Official

Good day

Trust you are well.

Please be advised that we have requested urgent assistance from our Retention team, your case number is ***7 and feedback will follow.

Kind regards

Ithabeleng

Telkom Social media team

Best regards,

nM
nkosingiphile M's update15 May 2017, 09:03
Reviewer Update

Waiting patiently.

Thanks

nM
nkosingiphile M's update17 May 2017, 09:20
Reviewer Update

Thank you i have finally received the letter,now i am entitled to a refund,please tell me what document do i need to send in order for you to process the refund due to me