Frustrated

<p>I upgraded last year to a 10mb speed uncapped adsl and have hardly had the pleasure of enjoying it. My download speeds have been as low as 1.26mb which is pathetic!. The last 2 weeks if I get 5mb its great(sarcasm intended). I have been told that my speed in the exchange has been set to 8mb which is not what I have contracted for!! This amounts to deception and theft! I was told that it would be escalated and rectified and I would receive a call within 5 minutes, 24 hours later still zip! Obviously their 5 minutes is not my definition thereof!</p> <p> </p> <p>If I go now and cancel my contract I will be the one penalised even though Telkom is not honouring their side of the contract...all I want is the service for which I am paying!!</p>