1 reviews | Active since Aug 2016

07 Mar 2017, 21:25

Frustrated

<p>My husband took a contract for me in December. Initially when we took the contract we said we want a 0. limit, if the 1G Data is finish then it cuts of Internet access but this did not happen which resulted in us paying R500 extra for Data usage. We went to the store and requested for a 0. limit. Now, I have another issue I had Data when I inserted my sim on a phone that does not have internet but my Data has being used up. The customer agent said maybe my background settings was not restricted but it was, then I requested to speak to someone who can answer my question but then after holding on for so long, the agent I spoke to transferred me to the prepaid Dept then I was transferred to contract Dept. I held on for 52 mins with no answer. I'm really frustrated and my husband has 3 contract with Telkom and we wish to cancel. Maybe all unhappy customers should take this further...</p>

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