Frustrated
<p>My adsl line was working okay until i had a query on my line the Telkom agent had come to check it but upon checking it he messed up my adsl connection with my isp i have been offline ever since i queried it with my isp they said that they are awaiting a technician however today they had a agent installing a line for one of the houses in my neighbourhood but had to do so via my back yard i asked him to check my adsl line how ever he said he would check and hasnt come back to me i have been waiting two weeks for a technician and have never heard from them i hope that they will send someone out to help me soon because i do not want to remain offline any longer the service is really pathetic</p>
Good day Byron,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Byron,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
********** 168 I hope this is my number not to sure but that is my telephone number
********** 168 I hope this is my number not to sure but that is my telephone number
Dear Jawaad is my telephone number and dsl number the same?
Dear Jawaad is my telephone number and dsl number the same?
Finally after a week I had a telkom agent come out and check my line I have to commend them on sending an agent out now I get told its a underground problem what do I do now wait another week or more for another guy to come tell me yes there's a problem.So basically where im getting at is telkom likes to point out common faults but can they ever fix them or do we as consumers have to wait for each and every telkom assistant to tell us we have to wait!!!! You know what we as consumers have had enough Telkom please just fix it properly the first time.
Finally after a week I had a telkom agent come out and check my line I have to commend them on sending an agent out now I get told its a underground problem what do I do now wait another week or more for another guy to come tell me yes there's a problem.So basically where im getting at is telkom likes to point out common faults but can they ever fix them or do we as consumers have to wait for each and every telkom assistant to tell us we have to wait!!!! You know what we as consumers have had enough Telkom please just fix it properly the first time.
Three weeks and counting and my ADSL line has not yet been restored about a week ago i was told a technician would come out and have not yet heard from them.this is unacceptable because reality has you paying for services you are NOT receiving.Really PATHETIC
Three weeks and counting and my ADSL line has not yet been restored about a week ago i was told a technician would come out and have not yet heard from them.this is unacceptable because reality has you paying for services you are NOT receiving.Really PATHETIC