1 reviews | Active since Feb 2017

15 Feb 2017, 07:53

Frustrated

<p>So tell me.. how long does it take to lift a suspension on a contract after you paid a full amount??? I've been without service for a month now and every time I go to the branch they say they can't help me cause it should be lifted from the billing and accounts side... which I can understand but what are the people from billing and accounts doing??? NOTHING!!! I've paid my account and still the suspend my contact again!!! I'm so fed up with this and they still haven't cancelled my previous contact!! If this matter is not resolved by tomorrow I will take legal action against Telkom I've waited for a contract cancellation for 7 MONTHS!!!! and I have to pay for it every month because it's still NOT cancelled!!! This is unacceptable and just BAD service!!!!! </p>

0
Replies (2)
Telkom
Telkom's reply15 Feb 2017, 09:03
Official

Hello nakita-rothquel

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

's update15 Feb 2017, 09:08
Reviewer Update

Thank you Noleen, but that is exactly what you told me in my previous review I don't want a email saying you will handle it I want results!!*