FRUSTRATED!!!!

<p>Good Day</p> <p>I've only had my Telkom line for 2 months and I've just about had it! I've logged 2 disputes but nobody has gotten back to me yet!</p> <p>Dispute 1<br />For most of August and September I had no service. I logged a fault in August and again the beginning of September, only to have it sorted late in December. Why should I be paying for a service that I was unable to use due to Telkom fault.</p> <p>Dispute 2<br />I called to find out what the process and procedure would be to upgrade my line from 4mbps to 8mbps and the lady told me she can do it over the phone and it takes about 10 minutes. She then upgraded the line and told me it would R689.00 per month and I said to her "only R689.00, no extra charges?" And her response was "yes mam". Not at any given time did she mention anything about having to pay to upgrade because if she had, I would not have upgraded!!! To my surprise I get a bill of R2,282.16! I will not be paying this ridiculous amount of money for something that your staff failed to do!</p> <p>Can someone please get back to me regarding this matter!</p> <p>Thank You<br />Teri</p> <p> </p>