frustrate

After sending in all necessary documents needed i was told that a telkom agent will be in touch with me but to avail i am the one one phoning the customer services jus to hear they are still busy with my claim... After the second month now having payed for a contract i do not have i am starting to feel disgusted, i moved all my accounts to telkom and this is the kind of service they offer. I am speechless. I can never talk to a manager or someone in charge as it would seem there is none, instead i get a team leader which also is unable to assist in my query. How far must i go to get my own money back that has been taken from me, how many times must i call customer care just to explain myself over and over again to no prevail... This is weak and extremely poor service my 72 hours told to me it would take seems to be more like 72 days as this is now the 2nd month. When will telkom resolve my problem, that is the question i seem never to get an answer to...