Frustrared Customer

<p>I opened a 24 months contract at Telkom East rand mall branch, in October last year(2015) . I was buying a wifi device. I was assisted by a lady call Nodumsani Mkize. My account was approved, she gave me the device without synchronizing. When I arrived at home it wasn't working I reported it at Telkom a technician was called but still it was not working . </p> <p>I returned it to Telkom and canceled the contract, every month they've been deducting money from my account and I would go to the bank to reverse the money. I would report the matter every month but they said it was their billing department which was dealing with matter and they've been giving me a reference number. I have reported the matter at 3 different branches in the East rand. Carnival mall, East rand mall & Lakeside mall. I have even been calling the call centers and being put on hold for more than 45 minutes. Here are the reference numbers:</p> <p>First Reference number: ***2</p> <p style="background-color: #ffffff; color: #555555;">Second Reference number:***9</p> <p style="background-color: #ffffff; color: #555555;">Third <span style="color: #555555; background-color: #ffffff;">Reference number: ***4</span></p> <p style="background-color: #ffffff; color: #555555;"><span style="color: #555555; background-color: #ffffff;">Lately I've discovered that my name has been taken to new debt. I can't even open an account at another shop because of the matter. Please help me. </span></p> <p style="background-color: #ffffff; color: #555555;"><span style="color: #555555; background-color: #ffffff;">Thank You</span></p> <p><span style="color: #555555; background-color: #ffffff;">I am Thandi Sylvia Radebe </span></p> <p> </p>