Frusting billing system from Telkom

The billing system at telkom is frustrating. Either they employ *********** staff of their systems are not up to standard. I am upto here with Telkom! All the consultants I've spoken to provide me with differing information on the billing system and I keep trying to do as they say but still get penalized for their inconsistent information and systems not working. Eg, my line got suspended due to Telkom not taking the debit order on the 30th as agreed. Upon receipt of their massage that my line would be cut off, I immediate made payment via their portal. The following day I found that my line was cut and upon enquiring I was told that the online portal isn't working hence payments aren't reflecting. Now who's problem is that when I was told by them that making payment on the online portal would reflect immediately. On top of that I'm being charged a penalty fee for late payment. Can someone please intervene for the sake of the consumers. We're working from home and our jobs have been put on the line due to this.