Frustated\Furious

I have a very frustrating issue with Telkom that i need help with asap, I had a contract with telkom for the past 4 years , in 2017 i lost my job , I wasn't paying my account like I'm supposed to but whenever I had i would pay , kept on paying until 2018 December , until early 2019 when i cudn't pay at all , they SUSPENDED my account which is fair enough i understand that , I found a job in July 2019 , I started paying like wise and paying above what was expected, just so i can push the outstanding balance but to my knowledge the balance keeps on being on the same amount , mind you I said the account was suspended but they keep on adding data and airtime . I kept on phoning telkom but none is able to tell me what is going on , on the 20/12/2019 i went to telkom shop in lakeside, spoke to Maudy , she also couldnt make me understand the fact that my balance is not going down how? on Monday the 23rd of December 2019 I phoned telkom again spoke to a consultant Phumla , she tried helping me but the dilemma was just too much for her, I requested to speak to the manager she refused to speak to me ,Phumla told me her name is Lorren van Wyhe, Now all i want to know is how am i going to finish this outstanding balance if then it keeps on going up or not moving , what is the solution then? how are things done at telkom, I advised them that if I dont get answers i will stop paying this account and I am going to even escalate this further to the media also., Because no one seem to know what is happening with this . I told them to cancel the contract because it over then ill be left with what i owe that i am even willing to pay but everyone just is confused , how am I supposed to have answers if they don't have answers, I need a solution to this asap, Hello Peter please help.