Frustated NO service

I am so Frustrated!!!!!!! I have been with Telkom for 4 yrs. So many places I would visit and NO Damn Signal. I have decided to cancel my contract with them on the 5th of August 2020, last week Wednesday just after 10 my services stopped I have asked that my number be kept on prepaid. 1stly I have had this number for YEARS!!!! I took my number over to Telkom. I don't know how this department does their work OR Checks but if they look at my account you will see that I have bought voice bundles, bought data when needed...… its my phone I use at all times...….. How does a network provider just cancel someone contact no and I ASKED FOR IT TO BE KEPT ON PREPAID!!!!!!!!! I AM ANNOYED TO THE MAX. I have called and managed to get hold of one store and they have informed me that they could see that it shows on the system that I asked for the number to be kept as a prepaid number. Today is the 5th day that I cannot do anything...…. cant make or receive calls...…….. PPL!!!!!!! THEIR DEALS ARE AWESOME BUT THAT IS ABOUT IT. Their staff are working from home and Gosh even then they cannot assist us because their is just no help in the call centres...… after all I am still waiting...… how pathetic...….……. I honestly think you guys need to stick to landlines only OR get with the Damn programme. #Ref ***0. Lets see how long it takes them to find network to respond to my issue. I used my phone for Work as well. Gosh!!!!!! tx