From Telkom with Love, well maybe not

Please read, pass on and be ready for the most ridiculous story produced and brought to you compliments of Telkom:

Last year I finally managed to cancel my Telkom landline in March 2018 ( I have the paper trail to prove this) but for some "unknown" reason I kept being billed. I called Telkom and they told me to log a dispute and the accounts department will take care of it as it's obviously a mistake. If you check my records there are more than a few disputes that were logged with the same complaint.

While waiting for the disputes to be resolved (references in hand) I received a letter from VVM - Telkom's debt collectors, saying that I am in arrears of R600 and if I don't pay immediately I will be taken to court?!?!? I tried to explain to VVM that the mistake is on Telkom's side since the line has been cancelled therefore I shouldn't have been charged, that the dispute is being dealt with, I gave them the reference numbers but to no avail. I told VVM to speak to someone in Telkom but no they don't do that. By the way Telkom also doesn't communicate with VVM directly. How convenient, right?

So long story short VVM refused to help and after being bombarded/harassed by sms's, emails and called daily I just paid the R600 (not worth the headache and energy).

Now a few months down the line I find out that my credit has been negatively impacted by the above story and the banks refuse to give me financing due to this Telkom issue of R600 which I repeat I NEVER actually owed them!!!

I just called Telkom to find out why this issue is on my credit history asking them to clear it for me. The nice lady told me she can only send a letter stating that I owe Telkom nothing but can't provide me with a letter stating the issue was actually their fault. And now for the true absurdity of it all...... She tells me not only is my credit clear with them she tells me Telkom actually owes me R1300!!!!! I have a credit of R1300!!!

Don't know if I should laugh or cry!?!?

This is absolutely ridiculous! They have ruined my credit score for absolutely nothing! They have caused me unwarranted stress, hardships and even embarrassment! SHAME on you Telkom!!!! SHAME ON YOU!

I demand an email absolving me of all wrong doing be sent A.S.A.P and that my credit history be cleared. An apology would also be nice but most importantly that letter so I can clear my credit score!