FROM TELKOM TO HELLKOM

I have been having network issues with my Telkom unlimited data plan on on the 24th of August I called them to report the issue and they gave me case number ***7, and a month later nothing has been done and when I called and try to report I spoke to Simpiwe and requested a call form a supervisor/manager he said it will take 5 to 24 hours to get a call but I never recieved any calls, fast forward to October 17 I called because I was still having issues I spoke to Zama and when I tried to explain what has been happening she dropped the call on me and I called again spoke to ingrid Mnisi and requested a call from the supervisor/manager she told me the same story as before but nothing was ever done when I called in after 24hrs Bulelwa dropped a call on me and I called in again they made me wait on the line for over 50 minutes and drop the call again and then called in for the 3rd time and they finally put me through to the supervisor Glen who also dropped the call on me. today (19/10/2023) I called again spoke to one of the manager Sisanda and I'm still waiting as she said she will escalate my complain