From Telkom to Hellcom

Telkom debited an overstated amount from my account, they then suspended my network and when I called in after no network for almost 3 weeks, they tell me they can see the payment on their collections department, but it has not been transfered by the collections team since 25 January to date, and I must call the collections department and ask them to transfer the money to clear my account. Though this made no sense to me, I still proceeded to do so. The collections team, then told me they cannot locate the payment and my account is in arrears, there's nothing further they can assist me with and I must pay the arrears of 2 months after they did not even attempt to deduct my account end of January. I then went to a Telkom store in Killarney Mall and they advised that they've been getting alot of similar complaints in the past week and they too cannot see the deducted amount on their system. I provided them with a copy of my bank statement reflecting the debit order and they said they'd log a query, but my service will remain suspended until further notice. This is a huge inconvenience for me as I sometimes work from home and this is the only network I use to connect. I've had to buy airtime and purchase data, though paying for a monthly service I'm no longer getting from Telkom

What in the triple M **** is this????