JE
Jacques E

1 reviews | Active since Sept 2009

09 Feb 2015, 10:01

From suspended account to no line or any service

So I cancel my MWEB account. They go ahead and transfer my line back to Telkom on the 6th of Feb. The same day my date of payment is required (already paid in full 19 Jan). Want to go online to work at around 6pm on the 6th and no adsl. Do all the normal checks, nothing. Call Telkom and after entering my number I get my account is suspended. Check and my bill was paid in full using the Telkom eservices on the 19th of Jan. None available to assist with accounts. Call center holds are over an hour. Mweb checks and get no sync. Get to a Telkom shop on Sunday. Now my account is clear and fixed (have the evidence that it was suspended incorrectly). Now no adsl, port reset didnt work after holding on for 47 min at the telkom shop. No adsl still and suddenly there is a problem at my exchange.... BULL. Telkom messes up my account then suddenly the same day they mess that up my line goes down and suddenly I have a problem at the exchange... are you really going to feed me that ******** story? I need to work and you constantly mess up my line and give me ****ty excuses constantly to cover your problems and lack of service and support. And how about updating your clients on their call status!

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Replies (1)
Telkom
Telkom's reply09 Feb 2015, 14:22
Official
Hello skande,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team and feedback will follow.
Your reference number is SM86509.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team