From start to Finish

I know that people will have a hard time believing my 5 star rating, but I need to thank the sales team, the accounts department and retention centre. I started my journey with Mel at the sales desk, applying for a new mobile contract, wanting to combine at the end of the day, my "Landline - converted to a mobile" and eventually a fibre contract. Sales was so friendly and thorough. When everything was done and dusted, i have my brand new phone in hand, sim card rica'd and now, I have a credit balance on my current landline which needs to be moved over to my new contract, and my line to be cancelled as it was replaced by a mobile contract (better value even what I had on my landline), Madiale from the Accounts department, quickly and efficiently transferred my credit balance, then battled to close/cancel my landline contract. She said, give me an hour or so, and I will contact you with the cancellation. Not even an hour later, my phone rings, my landline contract cancelled. Telkom team was excellent in all the ways that mattered in my case. THANK you Telkom team!!!!