From Sales to Technical support never had such poor service

<p>I have defended Telkom as being a company that just got better and better, but my recent experience has justleft me speechless. Spent over an hour on the phone placing an order a week before we moved into out new home. Phoned a week after placing the order and was informed that the order was cancelled internally without reason. Placed another order, already a week behind, sales sold me a VDSL service for which I went out and bought a vdsl router since my adsl service was obsolete. After installation I was informed that my service was only adsl and not vdsl. Money unneccesarily spent spent on a new router. Then trying to get the service active I held for technical support to be passed to sales and then back to tech support. After getting someone that was willing to get the line activated, I was cut off. Phoned again, held for 30 min, the sales person informed me that activation will take 2 days. This was after the previous sales person was willing to do it immediately. Either Telkom is not training their people properly or the sales person was just not willing to help. So here I am, holding for another 30+ min, hoping to get access to internet </p>