FROM R99 TO R400

no one is able to assist me with my telkom router. its been switched off since December where Telkom is supposed to debit me R99 and they debited R400... i reversed that and called back for them to debit the proper amount. everytime i call in, im told my Nov debit was around the 25 and they didnt get it, HOW? ive been with Telkom for almost 4 years and have never received just bad service, never reversed a debit order and never had to call in for anything... this is a forst and im left with so many ref numbers and told to go to the branch, branch sends me to call in and calling in doesnt help as they either drop the line on me or just give me a ref number which nobody gets back to.... the only person that has tried to help was Xolani Mshumpela, but he also went silent on me... ALSO SPOKE TO STHABILE AND SKHONZELE WHO DONT KNOW WHAT THEY ARE TALKING ABOUT... now I'm told no debit order is loaded on my side and all my cases are not yet worked on, it takes 7-10 working days... I opened all these cases in Jan and Feb! I will not pay any fees so that they can be credited to me! no team leader has called me to date, no consultant has called me back.... branch sends me back to Billing desk... I NEED HELP!