from pillar to post

i recently purchased a smart internet 5gig +5gig 24 month data contract as from 1st sep 2015 at telkom store in lakeside mall benoni, all was done correctly on paper which i have copy off, around the 3rd of sept i registered on telkom mobile to check my balances only to find the all day 5 gig data loaded but the 5 gig night data not loaded, i called telkom call centre since then and on the 11th sept 2015 only then i received a case number ***5 (what a joke) i have called over 5 time since the 11th sept and was thrown from pillar to post,<br> <br> how is it possible that the 5gig data was loaded and not the 5gig night data and this being a new contract , .<br> <br> since writing this complaint 17 days has gone by without any night data to use.<br> <br> this is highly frustrating when you dont get positive feedback and you cannot be productive , different comments from different agents.<br> <br> will a senior please assist here and sort my problem out by friday 18th sept<br>