From pillar to post!!!

I app**** to have my line transferred to my new address. Firstly, the consultant did not apply for a transfer but a complete cancellation. When I called to follow-up, the consultant then app**** for a transfer. I was told that it would take 10 - 14 days. 14 Days later I phoned back again to enquire and was told that the previous consultant had made a mistake and should in fact have told me that it would take up to 21 days. When I asked when it would be done, the only response I got from any of the consultants, is 'I cannot tell you that - it does not show on the system'. After 21 days with no response whatsoever from Telkom, I phoned again - and please bear in mind that each time I phone, I have to hold for at least 40 minutes to an hour. After being transferred from one consultant to another and being on the line for 56 minutes, I get cut off! This type of service delivery is unacceptable. If I had any choice, I would have moved away from Telkom ages ago - their complete ********, couldn't-care attitude and extremely poor service make me cringe. Is there anybody out there at Telkom that can actually assist me with this problem??? Really, it's not that difficult....