From loyalty to frustration — over 10 years with Telkom, now left without service and support.

I have been a loyal Telkom Mobile customer for over 10 years, holding multiple contracts with them over the years. Currently, I have two mobile contracts, one data contract, and home fibre through Telkom. Despite always paying my bills on time, my mobile and data contracts were suddenly suspended. After contacting support, I received my statement — clearly showing my account is up to date.

What followed was an incredibly frustrating experience. The call centre agents were impatient, rude, and completely unhelpful. No one could give me a proper answer, only excuses — including blaming a “system issue.”

On top of that, when I signed up for fibre, Telkom billed me before the connection was even set up. I requested a 50Mbps line, but was given a 20Mbps line and charged for the higher speed.

As a mum of a baby, being left without any mobile connection due to their internal error is unacceptable. Telkom was once a reliable provider, but after this experience, I’m seriously considering cancelling all my services. Enough is enough.