1 reviews | Active since Oct 2011
From Hero to ZERO
<p>I took out a Telkom Mobile Data contract in February. Everything worked perfectly for the first 2 months but the last 2 weeks I have been unable to use the data becuase of SUPER slow speeds. On Speedtest.net i get a maximum download speed of 0.07 mbps and a upload speed of almost 9mbps!!!! It is therefor very obvious that my download speed has been throttled, because how can I have such a slow download speed but a super fast upload speed? Last week i called the callcenter who told me to reboot my router (which i did) with no improvement, She told me to reset the device, also no luck. Now please, remove the throttle on my account as I have a limited data contract and not uncapped or cancel my contract and I will return your device, I can not use the data or the device like this.</p>
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Please be assured that this matter has been escalated to the relevant department and feedback will follow.
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Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
