CK
Christo K

1 reviews | Active since Oct 2011

20 Apr 2017, 20:35

From Hero to ZERO

<p>I took out a Telkom Mobile Data contract in February. Everything worked perfectly for the first 2 months but the last 2 weeks I have been unable to use the data becuase of SUPER slow speeds. On Speedtest.net i get a maximum download speed of 0.07 mbps and a upload speed of almost 9mbps!!!! It is therefor very obvious that my download speed has been throttled, because how can I have such a slow download speed but a super fast upload speed? Last week i called the callcenter who told me to reboot my router (which i did) with no improvement, She told me to reset the device, also no luck. Now please, remove the throttle on my account as I have a limited data contract and not uncapped or cancel my contract and I will return your device, I can not use the data or the device like this.</p>

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Replies (1)
Telkom
Telkom's reply20 Apr 2017, 21:07
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,