dA
diane A

1 reviews | Active since Apr 2013

02 Dec 2015, 12:33

FROM CALLCENTRE TO WEBSITE THERE IS NO SERVICE

I HAVE BEEN TRYING FOR 3 DAYS TO USE THE TELKOM SA WEBSITE TO ACCESS THE PASSWORD MANAGEMENT TOOL ..WAITING FOR LENGTHY PERIODS FOR A RESPONSE TO THE RESET PASSWORD FEATURE AND NOT RECEIVING EMAILS...<br> THERE HAS ALSO BEEN A HIATUS IN MY EMAILS ARRIVING WITH SOME NOT EVEN REACHING MY INBOX!!!<br> THERE IS NO ACCESS TO AN AGENT VIA THE CALLCENTRE TO ASSIST..WHICH I HAVE ALSO ATTEMPTED SEVERAL TIMES AND THE ONLINE TELKOM CHAT SYSTEM HAS NOT RESPONDED TO MY ATTEMPT TO TRY VIA THAT ROUTE FOR ALMOST AN HOUR ..I STARTED MY WEBSITE SEARCH AT 11:42 AND IT IS NOW 12:30 WITH ABSOLUTELY ZERO RESPONSE. I CANNOT SPEND MY TIME TRYING TO GET ASSISTANCE ...I HAVE A JOB TO ATTEND TO!!!

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Replies (1)
Telkom
Telkom's reply02 Dec 2015, 16:13
Official
Hello dinkidot,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM173824.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team