From Bad Worse

I've just had yet another terrible experience with Telkom while trying to follow up on another old issue which they're still dragging their feet on.

Anyway, my call was picked up by woman called Xavia or Zevia I then asked her about the more than six months old problem which their technicians are ignoring. She told me there is still no feedback and then offered to create a query. She then put me on hold for ten minutes until she ended the call.