From bad to worse ... to non existed service .... BAD,BAD, BAD

Worst Service if seen in a long time. I went to upgrade my ADSL line and package to the newly advertised special, but instead i am still waiting for a month now. Everything is working - just trying to upgrade from 2mb line to a 4 mb line and Telkom cannot even do that. Been to the Telkom shop in Matlosana mall in Klerksdorp. App**** for the upgrade in the shop and even got a reference (incident number) . Nothing happened. Went back 2 weeks later to find out what is happening and to my surprise ...according to them the order was cancelled. By WHO???? no someone at Telkom. BUT WHY?? no one can tell me. Logged the order again.... and after 2 weeks..... guess what .... same thing ... order was cancelled. WHAT the HELL.... asked them now for a 3rd time to please just upgrade my line and make it uncapped package. I want to cancel the bad DSTV service... but i think DSTV will be the better choice to keep. Telkom this is pathetic. I want to use your services but you cant even do something simple as a line upgrade which is just a tick. Don't tell me the infrastructure need to be checked. It is done by my friend working for Telkom confirmed i can get 4mb line and i have a link ready. Telkom networking team need to do the 2 clicks for it to be active and uncapped. This is the reason why no one wants to do business with you as you cannot even do something simple. My 10 year old son will be able to do it,