FROM BAD TO WORSE SERVICE

I am fully disgusted by telkom mobiles service i've been moved from their shops to their call centre so many times where firstly my name was recorded as Mrs instead of Miss with an incorrect correct address that I don't even know- then a consultant at Southgate mall told me it wasn't her problem I should call the call centre. I then at went to Jabulani mall then they promised a case (case no ********** 6) would be created and I would be called back because I wanted to know why i'm being billed different amounts and when i'd be charged for my lost device , they also promised my address would be changed to my correct address.

It is annoying not to understand what is happening as the service i'm getting now is not was promised when I took the contracts- Can someone please correct this ? I need the explanation and I need the correct information to reflect.