From bad to worse

For two weeks we have had no internet due to a fault in the area, this after phoning several times and receiving no ETA and no more information that "we are working on it". Now after all this I receive a notification that my line has been suspended due to R415 being overdue even though the Statement I received on the 9th of June clearly states an amount of R1,044.50 due by the 1st of July and absolutely no warning was given before suspending the line. Pathetic service Telkom, really pathetic.