From bad to worse

14 days ago my landline died - and NOTHING has been done to fix it as yet. Beautiful apologies are all I get, but this does not help to fix my landline.<br> On 4 September landline died. 5 Sept received fault number: 368CWZ040915 with promise to solve problem ASAP.<br> 4 days later on 8 Sept, line still dead. Contacted Telkom, Sue-Ann Maughan-Holman assisted me and promised she would \escalate"request"