From Bad to Atrocious

<p>There is currently another HelloPeter review open regarding this issue but I am not receiving any feedback as requested so I am posting another complaint about the issue. I quote the other review for ease of reference. </p> <p>"Just a few days after our initial Hello Peter complaint was resolved our line has been swithced back to the ASSIA system. We are supposed to have a 10mb line (which has always been stable) and Telkom's ASSIA system keeps on downgrading our line to a 2mb line (which is unstable, causes high ping and packet loss). Please switch our line back to Fastpath permanantely."</p> <p>Our line is currently syncing at 1382kbps!!!! We are supposed to be syncing at 10 000kbps+ which we normally do when not limited by Telkom. </p> <p>We have met with numerous Technicians on ground level who comes and attends to the Telkom faults that we log, and through testing we know that it is not a faulty line but limitations imposed on Telkom's side. Since we are currently being billed for a 10mb line but only receiving a 1mb line we will be proceeding with formal complaint with ICASA.</p> <p>Thus, as per the ICASA complaints procedure I now formally request you to escalate my matter to a supervisor / manager.</p>