From an Exceptional service provider to the ****piest in less then 2Hrs

Since 2017, to date I have only received nothing but great service from Telkom, well that was how I viewed Telkom overall, however, now, its just ****, utter bull **** regarding the service I had just received from both stores in Eastgate mall and now their *********** ****en call center agent whom is continuous telling me to call 180 choose option 5 (porting) when I want to cancel my service and their IVR states option 6 for cancellation, I went through to the same consultant twice, 1st time she gave me that bull**** reason that I need to call 180 and choose option 5, then 2nd time I called back got back to her and she just dropped.

I now got to speak to an angel of an individual (Snenhlanhla Xulu) whom now has to deal with my wrath and all she would like to do is assist me.

Please can I get copies of all my contracts held with Telkom as I need to confirm if what I have been told in store at Eastgate mall is in actual fact the case.