BG
Bruce G
1 reviews | Active since Jan 2013
04 Jan 2017, 09:51
Friendly call agents missing in action
<p>It is the 4th of January and our wi fi data is fully consumed for the month.I need to track the unauthorised users on our wi fi , and need assistance urgently with top-up data urgently.Unacceptable that we cannot get hold of anyone.</p>
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
04 Jan 2017, 13:28Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply04 Jan 2017, 13:28
Official
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's replyOfficial
05 Jan 2017, 15:47Good Day
Hope the message finds you well. In relation to your inquiry ,please note that we are only able to view the session history but cannot determine which devices had been connected.it would advisable that if you have not setup the security settings ,contact our customer care for assistance.
Kind Regards
Telkom Social Media Team
Best regards,
Telkom's reply05 Jan 2017, 15:47
Official
Good Day
Hope the message finds you well. In relation to your inquiry ,please note that we are only able to view the session history but cannot determine which devices had been connected.it would advisable that if you have not setup the security settings ,contact our customer care for assistance.
Kind Regards
Telkom Social Media Team
Best regards,