Friday the 13 Telkom gives whatapp users a horror show

Friday the 13 March 2020 majority of Telkom users could not log to their WhatsApp Telkom had a service is called social media data for many of us we use this service to log into our WhatsApp and all of a sudden this service did not include WhatsApp. Telkom did not notify us of this and many of us had bought social media data to primarily use WhatsApp

13 march 2020 20:15 I called the customer care centre to seek answers I waited for 10 minutes before I was attended too. I spoke with the operator concerning my problem he told me the social media service had never offered WhatsApp as one of the services on social media I told him that everyone on face book had the same problem I then asked him what other service can they offer me that offers me a similar deal that social media had. he was very arrogant telling me I should check data deals myself. I told him that he was in front of a computer and can easily check so I asked to speak with his supervisor Mr Brendon Mathews about the poor service I had received both from the network and the customer car consultant he could merely defend the operator and could not offer me a solution for both my problems. I am deeply disappointed in Telkom mobile and taking my services elsewhere