TM
Teboho M
1 reviews | Active since Aug 2014
18 Jan 2018, 14:19
Freemeboost bundle ****
I currently have two contracts with Telkom Mobile for wihich I use freeme boost bundle with as advertised show you use 0% of your data on entertainment . I subscribe to Apple Music recently I have noticed my data is finishing quickly so I checked my usage on the telkom app. I then realized that I am not receiving the services that are advertised. I have called into the call center and the staff are not professional and they lack product knowledge.
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Replies (2)
Telkom's replyOfficial
13 Feb 2018, 13:15Hi Teboho1906,
Thank you for making contact with us.
Kindly be advised that the LIT music bundles were added on the 02.02.2018.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply13 Feb 2018, 13:15
Official
Hi Teboho1906,
Thank you for making contact with us.
Kindly be advised that the LIT music bundles were added on the 02.02.2018.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
TM
Teboho M's updateReviewer Update
13 Feb 2018, 13:29They were added because I bought the package this doesn’t resolve the matter as I have been paying for a service and not receiving it for months.
If you were at least trying to investigate not some lame reply.
TM
Teboho M's update13 Feb 2018, 13:29
Reviewer Update
They were added because I bought the package this doesn’t resolve the matter as I have been paying for a service and not receiving it for months.
If you were at least trying to investigate not some lame reply.