1 reviews | Active since Apr 2016
FreeMe: Unable to obtain Product
<p>On 16 October I app**** online for the FreeMe 1GB iPhone 7 Plus 128GB Black model, thinking I would skip the craze of the newly released phone and just get it quickly online. My order number was #10370. No one called me back to finalize the order so I phoned the sales department on 19 October where I had to re-apply again and they assured me they had stock of the phone, they said if all goes well I could expect delivery by 24 October at the latest (order NYA ********** 9001). The order was approved and an amount of R899 was deducted from my account on 23 October. When I got no feedback, I phoned on 25 October where I was told they were out of stock which upset me because I made sure Telkom had stock before I ordered the product. Telkom assured me they will received stock on 26 October and I will receive everything on 28 October. On 27 October I phoned again to verify that I will get it the next day on which I was told I will get it by Monday 31 October. So today I called to confirm that will get it by Monday and Telkom said they can only confirm stock levels by next week Wednesday (2 November) which means I will only receive my phone after that date. By this time I was so fed up (because I initially app**** online 16 October) that I said I will rather get the product from the store directly because it will be quicker, then I was told that it would take 2-3 days to cancel this deal and that get refunded. So now I do not know wat to do, can it be so difficult to take out a contract with a phone? Isn't it supposed to be quicker and easier over the internet/phone?</p>
[Update from my original post.] This is the most horrible exprience I have ever had with any company. Up until now (7 November) I have contacted the sales department 24 times and I am yet to receive the contract/phone. This morning I was given a waybill number that belonged to an order that was from 2009. I thus called again only to hear that they do not understand why I was given that number because the system is down due to upgrades and no tracking numbers were issued, I am now convinced that the call centre personnel blatantly lies to customers as I hear a diferent story everyday and they tell people just what they want to hear without resolving any issues. The 4th person that helped me today made sure I received a tracking number via SMS but still I must wait... who knows how long. She said I will hopefully receive the phone by Thursday, she was also the only one that called me back with feedback thusfar. Is ones success depant on who you talk to at Telkom? If this is how any company does buisiness I don't know how they have any customers left. This will be the very last contract I will ever take out with Telkom. Even if I do receive the phone/contract eventually, I will not change my review due to what I was put through.
[Update from my original post.] This is the most horrible exprience I have ever had with any company. Up until now (7 November) I have contacted the sales department 24 times and I am yet to receive the contract/phone. This morning I was given a waybill number that belonged to an order that was from 2009. I thus called again only to hear that they do not understand why I was given that number because the system is down due to upgrades and no tracking numbers were issued, I am now convinced that the call centre personnel blatantly lies to customers as I hear a diferent story everyday and they tell people just what they want to hear without resolving any issues. The 4th person that helped me today made sure I received a tracking number via SMS but still I must wait... who knows how long. She said I will hopefully receive the phone by Thursday, she was also the only one that called me back with feedback thusfar. Is ones success depant on who you talk to at Telkom? If this is how any company does buisiness I don't know how they have any customers left. This will be the very last contract I will ever take out with Telkom. Even if I do receive the phone/contract eventually, I will not change my review due to what I was put through.