Freeme Telkom

Telkom your system for cancellatiions sucks no one is responding to any of my mails at cancellations. the mailbox for cancellations is full how is that possible? the only explanation is cancellations is non existent no one is managing emails at cancellations hence im still stuck with you. i have been sending mails to cancellations since 11/12/2017 to date with no response or phone call from cancellations. my contract has expired last year already and is running on a month to month basis, i want it cancelled with immediate effect. i dont know what else to do to get service from telkom, the call centre is also useless they keep on referring me to cancellations which is non existent, why cant the call centre be helpful like vodacom,mtn and cell c. settlement quotes and cancellations request are done immediately with one single phone call, but with telkom the service for cancellations is non existent only way out or to get the attention is to stop paying your account.