FreeMe Data that's not Free

<p>Since the 25th of May 2017 I've contacted the Telkom Mobile call center a total of 15 times using the number 180. My last call was on Monday, 12 May 2017. The nature of my query has been why I've not been able to use my FreeMe Social Media data for WhatsApp. I was given the case number ********** 9. Since I couldn't use the 1.894 gigs of data I had to buy additional data in the month of May whilst the unused FreeMe Social Media data which I already paid for expired at the end of May. The same is now happening in the new calendar month. My all networks data is being used for social media whilst the social media data remains in tact (unused) only to expire at the end of the month. My dilemma is that I've been the one pursuing Telkom with no feedback from them except for a text message informing me of a case number which I already had. I have requested that I be called and be given a progress report regarding my query but to date no one has called me even though it is standard procedure for them to call the client to give feedback. On Monday morning I was promised by the consultant that I would be called back within 15 minutes but alas, more than 3 hours later I had to call them and I was informed that no call back was logged on their system and there was still no direction with regards to my query. </p>