FreeMe contract

I recently took out a FreeMe 2gb contract for the free music streaming. For these first two months my data ran out because I have not received the free music streaming.

I logged a fault and waited the 9 business days, but it still hasn't been solved, nor have I been contacted about updates on the fault. To date it has been 17 business days, I have called and the agent said the case was escalated.