Freeme bundles or trapme bundles you decide.

I have always been a loyal Telkom client but they have let me down. I have not had the same experience as a lot of people have had with them as of yet. I'm always buying the freeme bundle for 10 gigs and have been happy with my purchase but I tried going for a higher bundle price and I was disappointed in how they split up the 18 gigs of data it was the worst way to split them up, I didn't think they would split it in a way where there was 3 gigs of WhatsApp data, no offense to people who use WhatsApp a lot but I am not one of them and 3 gigs feels excessive. Then I called and asked for a refund and I was green lit for a refund, they said it would take 24 hours, I was like that is fine. I then waited for the expected time and when it was a day later with out a refund I called to enquire as to why it did not happened and I was told it was due to me having used the data, this was news to me and I asked how much the data used was and they said 2 mb I was truly dumb founded because I don't even remember switching on my data. So I'm stuck with data I don't want and people telling me that there is nothing that can be done to help me out so I'm stuck in this predicament because of a change of how the bundles are structured and of 2 mb that I don't even remember using because I have been using my rain sim card with my router. Im stuck and don't know what else to do because I'm doomed if I do and doomed if I don't. If this is how it's going 2 be with telkom, they have lost a customer for life......