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LJ
Lusanda J

1 reviews | Active since Jul 2015

28 Aug 2017, 18:27

FreeMe Boost data not working

As per my available balances, my social media data expires in September. However, i am unable to make use of it as the network some how isn't working. Tried calling your call centre but no luck. Please can this be resolved

0
Replies (6)
Telkom
Telkom's reply03 Sept 2017, 14:39
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply03 Sept 2017, 14:39
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply05 Sept 2017, 11:21
Official

Hello Lusylethu,

This response serves as a follow up on your query,

please provide us with your Affected number, ID number, and also please confirm your alternative contact number for assistance.

Kind regards

Ntombi

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply18 Sept 2017, 12:43
Official

Good day Lusylethu,

Kindly confirm the affected number as this number *** does not have any FreeMe boost bundle allocated to it or purchased.

Regards

Tsebo
Social Media Team

Best regards,

LJ
Lusanda J's update18 Sept 2017, 13:26
Reviewer Update
********** 642.
LJ
Lusanda J's update18 Sept 2017, 13:27
Reviewer Update
At the time of the post it was an issue. I called into ur call centre and was advised it was a problem