LS
Leon S

1 reviews | Active since Nov 2015

15 Nov 2015, 08:15

Free Upgrade of iPhone costs R7600 extra

Having an iPhone contract on SmartPlan 50 (50 minutes and 500MB) proved too little. I upgraded to SmartPlan 100 (100 minutes and 1GB).<br> I was told to wait for three months to avoid additional charges.<br> This meant an additional R40 per month.<br> <br> Next month - received 150Mb data. Then the sticker shock!<br> <br> I was told that I had cancelled the Smart 50 and was now on a SIM only deal. So have to pay a cancellation of R7600.<br> <br> I logged three cases with Telkom. Each time they said I was uncontactable and they closed them - without making contact with me at all....<br> <br> I just want the upgraded contract. I have called the call centre every day for 30 days - all very sympathetic, but useless!!!

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Replies (1)
Telkom
Telkom's reply15 Nov 2015, 10:47
Official
Hello leonsmall,

As per our telephonic conversation, we have assigned the query to our billing team and they make contact with you to assist.

Please accept our humble apologies for the frustration and inconvenience caused.

Your social media reference number is SM167926.

Regards,
Joshua
Telkom Social Media Team