Free phone calls by telkom but no internet

I app**** for a fixed voice line which was installed 22 Feb 2015 & then I needed to enable my line for ADSL , I went into centurion Telkom branch & after speaking to someone who didn't sound like they knew what they were doing told me she cant help me & I had to call their costumer care centre line from their phone ( what's the point of having Telkom branches ) , I waited for 45 minutes without any answer. I came back home & held on the line for an hour & finally spoke to someone who told me the job hadn't been completed yet & she cant enable my line for ADSL & that I can now make free Telkom calls due to their error yet I need to wait another 4 days to get the job completed & she sent the details to her manager, I called in again today & spoke to someone who said the person I spoke to yesterday didn't put anything under comments on her system & most likely nothing was done , I now have to wait another 24 hours which I guess will be another 24 hours & then another . terrible service , bad attitude , lack of empathy , Telkom need to pull up their socks !