1 reviews | Active since Sept 2016
Free night surfer a ****.
<p>On the 15th of july i received two sms's from Telkom which read. FREE night surfer when you buy a data bundle for ********** 264 before 31 july 2016. buy 5120MB data bundle for R299 and get 5120MB Telkom data to use form midnight to 7am. and on the 19th of july i bought the R299 data bundle, but all i received was 5GIGS and no night surfer data, at which point i contacted Telkom and spoke to numerous people who said they dont know anything about the night surfer data bundle, i forwarded the two sms's and waited and no response. i went to the Telkom store where the lady said that the query was closed or resolved. she said they looked on their system and i never bought the data bundle. i was never contacted to inform that problem was resolved, i have proof that i bought the data bundle on my internet banking account, no idea where Telkom get their information from? i am deeply dissapointed at the service i received from telkom.</p> <p> </p>
Completely baffled, what type of response is this? firstly it is very vague and secondly it doesnt resolve the query at the very least,
You say your accounts dept loaded 5GB night surfer data on the 20th?
the 20th of which month? why wasnt i notified? and why is it only valid for 7 days?
maybe you think you doing me a favour, i am sorry but you not.
i bought 5GB of the night surfer data bundle and i did not receive it, the query is nowhere near being resolved.
Completely baffled, what type of response is this? firstly it is very vague and secondly it doesnt resolve the query at the very least,
You say your accounts dept loaded 5GB night surfer data on the 20th?
the 20th of which month? why wasnt i notified? and why is it only valid for 7 days?
maybe you think you doing me a favour, i am sorry but you not.
i bought 5GB of the night surfer data bundle and i did not receive it, the query is nowhere near being resolved.
Hi Bucie
I have also been trying to contact you, in you previous correspondence you say the matter has
Been resolved but I disagree, in the first place you did not notify me that the matter has been resolved, exactly like the last time you said the matter was resolved but it wasn't.
1, You did not notify me that you loaded the 5GB like you state in your email, (which you did not)
2, Why did it expire in 7 days?
3, 11671,82KB was used from that allocation, (which is a lie)
Nothing was loaded from your side according to your own records, please check your own records because I did.
If you don't know how to please ask me I'll show you.
We have been going back and forth for a couple of months and it's actually embarrassing that
A big company like yours cannot resolve a small issue like this.
Or maybe it's just you?
Another thing why do I have to always initiate correspondence or a response from you?
And your response is, the matter has been resolved. Without my knowledge?
Or do you only respond to hellopeter reports?
Please contact me as soon as possible.
Hi Bucie
I have also been trying to contact you, in you previous correspondence you say the matter has
Been resolved but I disagree, in the first place you did not notify me that the matter has been resolved, exactly like the last time you said the matter was resolved but it wasn't.
1, You did not notify me that you loaded the 5GB like you state in your email, (which you did not)
2, Why did it expire in 7 days?
3, 11671,82KB was used from that allocation, (which is a lie)
Nothing was loaded from your side according to your own records, please check your own records because I did.
If you don't know how to please ask me I'll show you.
We have been going back and forth for a couple of months and it's actually embarrassing that
A big company like yours cannot resolve a small issue like this.
Or maybe it's just you?
Another thing why do I have to always initiate correspondence or a response from you?
And your response is, the matter has been resolved. Without my knowledge?
Or do you only respond to hellopeter reports?
Please contact me as soon as possible.