kK
kreef K

1 reviews | Active since Jul 2016

13 Jul 2017, 15:54

Free Minutes Where? it's gone like evidence of the Gupta's

<p>I have taken out a contract with Telkom Mobile end of last month (June) which supposedly is 1500 minutes anytime any network as well as 3000 minutes to all telkom lines and telkom mobile lines. It is the 13 days into the new Month with the new service provider and new phone and I have received an sms that I have reached my call limit? I mean really can anyone please explain to me how this is possible to talk for 25 hours straight ? I have a big problem with this. So I decided to phone telkom which is far worse, speaking to rude consultants and being pawned off to the next so to be called customer service agent like being thrown around like a frizby in the park between friends. I have been connected by 9 different consultants only for the last one to tell me that there is nothing that she can do and that it's for the back office to investigate and sort it out. I mean really, i've got a business to run nd without a way of phoning any of my clients how the hell will I be able to pay the ****** bill at the end of the month. So day 1 started and I'm affraid I will wait . I will wait for you - even the Mumford and sons song comes to mind :-( I thought moving from Vodacom I will be gone with the evil demons and days of paying for something that I eventually never receive! Looks like I'm out of luck...Hopefully this review attracts the right attention.</p>

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Replies (2)
kK
kreef K's update18 Jul 2017, 11:02
Reviewer Update

Hi Yes please nothing has change what so ever can't even see how many voice minutes I have left even If I dial *188# it gives me the data , sms's but no minutes.

Maybe escalate the query?

Willie

kK
kreef K's update19 Jul 2017, 10:05
Reviewer Update

Hi can someone please tell me how I can receive an sms that says : Your case number has been resolved, no one even phoned me to explain my problem. Pathetic thinking things would be sorted.