free minutes not loaded

I joined telkom in may 2018 and took a 24 month contract for R299, free me boost with 1gig, at the activation of the contract, they loaded all my data, sms and free minutes. my first bill went through end of June, on 1 july I'm supposed to get the free minutes and all but to my amazement, they only loaded data not the free minutes, on sunday 1 july 2018, i call the call centre i get help, the guy, checks everything and confirms that it was an error he will open a case for and it will take 72 hours for it to be resolved.

on Wednesday 4 July, I call the call center and I speak to Xolile, she tells me that my query wil take 9 days and it was not logged on sunday, it will be done today then count 9 days from today. I got angry and asked to speak to a manager, Nokuthula Ngozo finally comes to the fone after holding for 65 minutes, she tells me that she will look into the issue and come back to me.

I insisted that she must sort it out the same day, she calls me after 30 minutes and say my account doesnt qualify for free minutes, I must go back to the shop they will fix it for me. I refused saying how come at activation they loaded the free minutes, now, they are telling me stores.I'm not responsible for loading my own minutes but i should be the one waiting, today is day number 7 and still I'm unable to use my phone.

I want my minutes loaded urgently r i will cancel my contract, I was with vodacom for 20 years and decided to port to telkom but Im dissapointed.