Free Me minutes

The Free Me bundles offer "free" Telkom to Telkom minutes - 400 for R99 and 300 for R69. Trying to find out how the minutes are calculated because my minutes are used up without me actually making calls for the stipulated length of time proved impossible.

At the local Telkom shop the assistant laughed and said "it happened to me too". I asked if he had found out why and they needless to say he hadn't and could not help me either.

Online chat was equally useless just repeating that the minutes expire in 31 days which was not my question.

A call to 081180 also ended fruitlessly despite real effort to unpack the problem which at least the operator understood this time, but suggested I go back to the Telkom store - who themselves don't know the answer.

So who investigates these types of queries? Not the walk-in centres, not the online agents, not the telephonic agents. So who?

Telkom advertise good packages but clearly can't deliver a back up service let alone what they advertise.