BS
Buti S

1 reviews | Active since Jan 2017

30 Jan 2017, 10:33

Free me deal are pathetic - Breach of contract and unfair business practice.

<p>So back in November 2016 i tried out the "Big deal" special i took up the Data special for R99.00 for 2gigs day time and 12 gig night time, boy oh boy did i get myself into a nightmare. In december 2016 i was billed 180.06 and i went to the store in January 2017 after bill for December 2016 also seemed strange to query this as i was then informed that my Janaury bill has reck up to R500.00 (excl VAT) when i asked how that is possible when i signed an aggreement for R99.00 i was informed the consultant who helped me did not put a cap on the account and that i could run a tab up to R500.00 max. Now i was informed that should i deplete the 2 gigs and 12 gigs i can call in and arrange for more data if i need to, none of that happened.</p> <p> </p> <p>I find what happeded very unfair and consider it as a breach of contract by telkom as the agreement was to for R99.00 and i didnt request for any additional data. I mean had i not gone to the store i would have taken out a contract for R99.00 yet pay R500.00, this is unfair business practice and i need this looked into ASAP. </p> <p> </p> <p>Account ********** 50</p>

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Replies (2)
BS
Buti S's update03 Feb 2017, 07:11
Reviewer Update

Still awaiting to get a call or any for of feedback from Telkom, i got an sms saying the complaint has been resolved when now one has even spoke to me, no even an email.

BS
Buti S's update03 Feb 2017, 07:46
Reviewer Update

Still awaiting to get a call or any form of feedback from Telkom, i got an sms saying the complaint has been resolved when now one has even spoke to me, not even an email.