Free me boost bundle

I purchased a free me boost budle on the 27th October 2017, allowing me minutes,text, all networks data and watsapp data. My all networks data expired and i was then unable to watsapp. When i then called the call centre i was told there was a problem with these bundles and it will be sorted shortly. I then waited and as i need watsapp for communications purposes I bought another bundle. Again my all networks data has been used only to find again that my watsapp is not working unless i connect to wifi. I called call centre again today 10/11/2017 and the first advisor dropped the call after i explained my concern and when i requested to speak to a manager. I called back and spoke to Siya who advised me that if my all networks data is up i wont be able to use watsapp even though my balance on allowances available shows i have data for watsapp 500mb to be exact. Siya advised that this is a Telkom policy that i need all networks data in order to use my watsapp data.. Which ddnt make sence. When i asked to speak to a manager i was told that he would raise a case even though the feedback would not be much different from what he advised. This was not helpfull at all. I still am not able to use watsapp and previously before experincing this i could use watsapp even though the all networks data was used up completely. I want to be re-imbursed for the these purchases i made as this was then faulsly advertised and also unclear as to which allowances are available for me to use. The advisors i spoke to had poor customer service s****s as they themselves state they cant me with my query.